Customer Service
Shipping Information
Orders are shipped to you from our manufacturing facility in Vermont and most ship
via UPS Ground service. Orders which contain certain arbors are shipped via Truck.
Shipping charges are calculated in this manner:
| $0-$59 |
$13.00 |
| $60-$99 |
$17.00 |
| $100-$199 |
$22.00 |
| $200-$499 |
$35.00 |
| $500-$1000 |
$65.00 |
| Over $1000 |
$95.00 |
Certain products must be shipped by truck and are charged at a rate of $150 each.
These include: All Brant Point Arbors, all arbors 5' and larger, and all gates 4 1/2'
and larger.
All other products are charged based on the total value of the order (less any flat rate items):
When can I expect my order to arrive?
Your order arrival time depends on the UPS zone that you live in. Generally,
it takes from 1 to 4 days. Orders containing arbors or other large, bulky items
may take longer.
Return Information
At Decorative Outdoor Products, we guarantee our products against any defects in
workmanship for 90 days. Ours is a high-quality product at a reasonably low price
and our customers deserve to be and must be fully satisfied. If you have any
problems with any of our products, simply return them.
How to Return
If you do find that you need to return an item from Decorative Outdoor Products,
please include the following information along with your returned merchandise:
Copy of the packing slip, which will provide
The Transaction number
(order number)
Reason for return
How we should proceed with your order:
refund, store credit, or replacement
Restocking Fee
Please check the product specifications and the product's suitability for your
site carefully before placing an order. If you decide to return a product without
fault, it will be subject to a 20% restocking fee.
If you need more specific information, please call Customer Service at
1.802.728.4765 for specific instructions.
The Decorative Outdoor Products Company, Ltd.
PO Box 421
44 Hull Street
Randolph, VT 05060-0421
Security
Our website has security measures in place to protect the information being transferred to us over the web.
Cookies
Our online store will place cookies on your Web browser, unless you do not want to allow
cookies. These cookies do not contain any personally identifying information but do allow
Decorative Outdoor Products to assign each member a unique number. This unique number lets us to
simplify your shopping experience by tracking the items in your cart and by saving your past
purchase information for the next time you visit the NantucketPostCap.com site.
Most Web browsers automatically accept cookies, but usually, you can change the
configuration of your browser to prevent this from occurring. Even without a cookie, you
can still take advantage of most of the features of this site, including placing items in
your cart and making a purchase. If you have any additional questions about this site's
use of cookies, please contact Customer Service Center toll free at 1.802.728.4765
Registration and Login Information
Our Registration form requires users to give us a user name, password, and e-mail address.
When you place an order, we save your name and address so that you do not have to enter this
information each time you place an order. However, if you do not want us to remember this
information, simply check the box.
Use of Information
Decorative Outdoor Products does not sell or share any information about our users.
Correcting and Updating Information
To correct or update your log in information, click here
Contacting the Website
If you have any questions about this privacy statement, the practices of this site, or your
dealings with this Web site, you can contact:
The Decorative Outdoor Products Company, Ltd.
Manufacturing, Shipping and Returns
Box 421
Randolph, VT 05060-0421
Call Toll Free: 1.802.728.4765 |
